- Pre Sale for New Locations
- Membership Holds
- Why is my bill higher then the previous months?
- Why do I need to have billing on file?
- Where can I Update my Billing Information?
- Can I update my personal information, billing, or make a payment online?
- Silver Sneakers Classes
- Fitness Cinema
- What amenities are included in the Fitness Plan?
- Where can I see the Class schedule?
- Insurance Programs
- How do I cancel my Guest Privileges or KidCare?
- Daily Check-in Fee
- Silver Sneakers
- How can I upgrade my BASIC Membership?
- T.E.A.M. Training
- MyZone Monitoring
- Can I use my expired sessions?
- How do I cancel my Fitness Training?
- I have a question about an exercise machine or working out a certain muscle group, who can help me?
- Can I transfer my Fitness Training Sessions to another person?
Welcome! You're looking at our dedicated #vawesome Member Help Center and Knowledge Base.
The Help Center is tailored to provide our member with a complete Self-Service option for all your member needs. In here you'll find a knowledge base of topics and articles; designed to help answer questions regarding our Memberships.
If you cannot find an answer, then you can alternatively submit an individual support request. A numbered Ticket will be raised through our amazing member service team!