Billing Questions

Why do I have to have billing on file?

Having a form of billing on file helps us help you! This prevents you from being charged additional fees for both missing payments and not having billing on file, being denied entry to the facilities, and more importantly it can help prevent accounts from becoming delinquent and paying additional fees.

We do offer a discounted rate to eligible memberships for having a checking or savings account on file for billing instead of a credit card. This way you don't have to worry about changes on card numbers or expiration dates for credit /debit cards. As long as their are funds in your account you shouldn't have to worry about declined charges. 

You can update your billing by calling into our member services team at 801-426-8644, visiting any VASA location, or online at If you have any questions or concerns email us at


How Do I Update my Billing Info?

We offer several different options when it comes to updating your billing, to make this process an easy one for you!

  • Visit 
  • Visit any VASA location all of front desk VASA Champs are happy to assist you.
  • Call our Member Loyalty team at 801-426-8644 ext. 5
  • Call our billing department at 1-800-748-4949


Can I update my personal information, billing, or make a payment online?

Isn't it just so much easier to have one place to go and update all your personal info? Of course it is! To update your information please visit our member portal. Here you can register (for first time users), make future payments, access billing statements and attendance records all while wearing your pajamas. 

If you prefer to update the information in person or over the phone you can update your billing at any one of our VASA Fitness locations, or contact our Member Loyalty team at 801-426-8644 or 877-877-0343 or email us at The form below can be filled out and sent via email. 

Easy, right? 

 Can I push my bill date to another date?

Sometimes life gets in the way, and there's just not enough paycheck at the end of the check. Billing date changes are on a case by case basis, and can be accommodated in certain situations. We have billing dates available for payment between the 1st and 28th of each month.

Send us a request for a change in your billing date at least three business days prior to your actual billing date by sending us a request at

Have more questions? Submit a request