Fitness Training FAQ

How do I set up an appointment online?

To schedule an appointment online please visit gympayment.com. First timer? You'll need to register as a new user before you are able to schedule appointments.

Want to schedule a free session?

Want to try a free session with one of our awesome certified trainers? Visit our training page to schedule your session!

How do I cancel a session?

Need to reschedule? Please contact your coach directly, or the gym where you train, to cancel or reschedule your appointment. Please be sure to let your coach know at least 24 hours in advance to be sure they can get you set up on another date. 

How do I know if I need a coach?

If you feel like you need help in the gym, we are here to help. Book a free session with a coach here.

Can I bring in my own Coach?

Outside vendors including personal trainers are not allowed to train inside any VASA facility. Our own certified Fitness Coaches would be happy to help you with any of your needs. Not only are VASA certified Fitness Coaches experienced and insightful, they’re passionate about your success! 

How can I cancel my personal training?

Check out our contract cancellation terms here.

Can I use my expired sessions?

If you weren't able to use your Fitness Training sessions during the contracted time? We understand that sometimes life gets in the way. Reach out to our support team and they would be happy to assist you with this matter. 

 

Haven't found what you are looking for? Reach out to our support team by clicking on the help icon in the right hand corner. 

 

Have more questions? Submit a request